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Branded services will make smart phones

Handsets, cost and connection speed holding back mobile internet adoption

London, 21 January, 2010: A huge 76% of mobile phone users don’t use their mobile to access the internet a UK-wide study into our mobile habits by leading research specialist Essential Research has revealed. The news comes despite industry hype around the success of internet-enabled smartphones such as Apple’s iPhone and Google’s Nexus One.

Even more surprising is that 60% of UK mobile users claim to not even own a mobile with internet access and just 30% of these are interested in getting one. The picture gets worse for mobile operators with the revelation that even for upwardly mobile internet users and owners of smartphones, one third (31%) have never used their phone to connect to the internet, a quarter (24%) use it less than once a week and 8% tried it but don’t intend to do so again.

The independent study, titled ‘Brandheld’, is the most comprehensive study of its kind researching over 2,000 mobile phone owners aged 16+ with a combination of qualitative and quantitative techniques plus ethnographic case studies. The focus of the research was developed in consultation with a number of well known brands and businesses from across the mobile industry (see Notes).

Continue reading Branded services will make smart phones

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Brandheld research officially unveiled today

We’ve just completed our latest House Special, ‘Brandheld’ which investigates consumers’ mobile habits in the UK. What we’ve seen is there is genuine interest from consumers to engage with brands that they already connect with in everyday life by using mobile internet services as an extension and addition to this whilst on the move.

The research reveals mobile internet adoption is not as prevalent as we might believe. We certainly all know it exists, but right now, the majority of UK consumers aren’t using it. There are a number of barriers for this, but none of them insurmountable. The opportunity however is huge. A staggering 86% of mobile internet users would consume media, such as live TV and radio, in additional to a robust 56% of non-mobile internet users. Sociability, often through social networks, is the biggest driver of mobile internet adoption to date, but our research also showed strong consumer desire for branded services for activities including shopping, banking, location-based vouchers and coupons for example.

The full ‘Brandheld’ report includes findings from our quant survey of 2,018 UK consumers age 16+, as well as qualitative findings and video diary extracts from our ethnographic work, and will be available from mid-February.  If you’re interested in finding out more, please get in touch with alex@essentialresearch.co.uk to discuss your needs.

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Gadgets: no longer discretionary items

AdAge reports today on an interesting survey from the Consumer Electronics Association in the US, which offers some evidence that consumers no longer see new technology as a discretionary purchase - but as an intrinsic part of their everyday lives. And they are sacrificing clothes and food to pay for those smartphone upgrades. (Sort of.) We’ve also heard anecdotal evidence in the UK that consumers place their digital TV subscription above their credit card bill in their hierarchy of things they must pay this month.

What’s interesting is that this appears to be more than simple cocooning or feel-good purchasing in the midst of a recession. When it comes to consumer electronics, “must-have” has gone from being an empty marketing buzzword to a pretty accurate summary of consumer attitudes.

Stuart

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Essential Research Christmas Awards 2009

The ceremony for the 2009 Essential Research Christmas awards was held at the opulent Lots Road Pub & Dining Room. The winners were:

The Frank Sinatra award for “Getting married her way” went to… Continue reading Essential Research Christmas Awards 2009

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Merry e-Xmas

We’ve had a deluge of Xmas eCards in our inboxes over the last few days. Which is lovely of course. My favourite has to be this effort from BBC Worldwide.

Seasons greetings.

Stuart

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We better learn Chinese!

I somehow ended up on a mailing list of European Travel Commission NewMedia Trend Watch (phew..!) newsletter and came across an interesting article summarising what  Google CEO Eric Schmidt thinks about the future 5 years…

Two points grabbed my attention:

1. Five years from now the internet will be dominated by Chinese-language content.

"media" in chineseAll I can say is we’d better learn fast, I heard it’s not easy! :)

Continue reading We better learn Chinese!

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Producing polls, plotting personalities and predicting preferences

Some people only take part in research for financial benefit. There’s no point pretending this motivation doesn’t exist, because it does. Instead, it should be recognised and marginalised. This is done through a combination of the metaphorical carrot and stick.

I won’t dwell on the stick, since these mechanisms should be hygiene factors for any research project - triple-checking the legitimacy, consistency and consideration given to responses.

Beyond the obvious requirements of running an interesting research project, it is with the carrot that researchers can get creative. I personally disagree with the ban on client products as incentives, but there are many non-monetary forms of gratitude that help facilitate a relationship based around mutual respect and reward. The opportunities to plant some carrots will vary depending on the nature of the research and the methodology utilised but a couple of (quantitative) examples include:

  • Provide a basic segmentation: We may not necessarily appreciate them, but labels and stereotypes (or “pen portraits”, as we like to call them) are a useful way to communicate information at a broad level. We may even be curious to see which characteristics best fit our personality, and the promise of answers can be a strong motivation to participate with careful consideration. Quizilla has formed a business out of “What twilight character are you?” type surveys and Channel 4 ran a great example with their UK tribes project (Disclosure: We work with Channel 4, though we didn’t contribute to this project. And I’m an Indie Kid).
  • Offer recommendations: This could be either editorial or response-generated. The latter would be more likely to produce “better” results, but the size of the data set needed limits usefulness to  only the biggest projects. In the same way that Last.fm can tell me that as I am listening to Lift to Experience I may also enjoy Six By Seven (I do), we can correlate consumption information to display the “nearest” options to those initially answered

There are multiple ways that we seek to maintain interest and involvement among our respondents, and we are regularly trying new methods to share and exchange . Doing so limits professional respondents, and encourages considerate participants.

sk

Image credit: Ryancr

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TiVo and the VOD holy grail

Essential is of course platform-neutral, independent and impartial when it comes to media. But as a Virgin Media customer, I am almost salivating with excitement about the announcement today of this potential tie-up between Virgin Media and TiVo.

Although the FT describes it as a ‘rebuff to Project Canvas’, I’d imagine this has got much more to do with Virgin Media finding a better way of helping viewers navigate through its growing library of VOD content, ensuring that they can always find something they want to watch, which has got to be the holy grail as far as VOD is concerned.

Last year we produced a major study of VOD (VOD: State of Play) which suggested that the next (and potentially most exciting) wave of digital TV will involve the deployment of services that truly help audiences find the content that they will most value, regardless of whether this is delivered through a broadcast, an IPTV service or from their hard disk.

Simon recently blogged on here about an essay by Kevin Kelly of Wired, entitled Better Than Free, which argues that when digital content is all free or infinitely available, one of the eight things that people will actually pay for is ‘findability’. (Another one is ‘personalisation’.) We believe that in a TV context, this means intelligent recommendation tools – an area in which TiVo is a recognised pioneer.

Who would have thought that middleware could ever be this exciting?

Stuart

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Who says flow charts are boring?

hey-jude

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Web 2.ohhhhhhh god please stop talking.

I’ve just been reading this Research Live contribution from Forrester analyst Tamara Barber, entitled “Market research catches up with Web 2.0”. Tamara confidently asserts that “it’s time for the industry to embrace online communities as a research tool.”

I’m constantly irritated by this assumption that the research industry has yet to wake up to the possibilities presented by “web 2.0”, or that we are somehow failing to grasp its significance. Why does our industry seem to get singled out for this kind of patronising, ill-informed advice? Are there people telling the newspaper business that it’s time to consider desktop publishing rather than all that fiddly typesetting, or suggesting to retailers that they might want to throw away those ancient tills and invest in a decent EPOS system?

But Tamara is sure we all have a problem, and she thinks she might have seen the way forward: Clearly, it’s time for our industry to innovate, and no doubt companies like BrainJuicer … and others are teaching the rest of us how to think outside the radio button online survey and adopt the next evolution of online market research.” Speak for yourself Tamara. It’s clearly going to be an exhilarating and slightly daunting journey for you, but we wish you luck.

However, there’s one thing that bothers Tamara even more than the prospect of designing online research that doesn’t include radio buttons. And that’s what to call these new online social thingamejigs.

Continue reading Web 2.ohhhhhhh god please stop talking.

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